Return and Refund Policy

Last Updated: August 23, 2026

At Brisvale we want you to genuinely like what arrives. If something is not right, returning it is simple and there is no runaround.

Order Cancellations

You can cancel your order within 24 hours of placing it by emailing info@brisvale.com with your order number. After that window we cannot guarantee cancellation, since your order may already be in processing. Once an order has been dispatched it can no longer be cancelled, but you are welcome to return the item after delivery under this policy.

30 Day Easy Returns

You have 30 days from the day your order arrives to return an item. To be eligible, items must be:

  • Unused
  • In their original condition
  • Returned with original packaging, tags, and accessories

Our support team will walk you through the whole process. Restocking Fee: $0. We do not charge restocking fees.

Return Policy Overview

  • Return Window: 30 days from the day your order arrives
  • Condition: unused and in original condition with all packaging, tags, and accessories
  • Easy Returns: our support team guides you through it
  • Restocking Fee: none

Return Costs

Defective or incorrect products. No cost to you if the item is wrong, arrived damaged by the carrier, or is defective in any way.

Change of mind. If the wrong item was ordered, it does not fit, or it is simply no longer wanted, the customer covers the actual return shipping cost. Original shipping costs are not refundable.

How to Return an Item

  • Contact us. Email info@brisvale.com with your order number and the reason for the return.
  • Pack your item. Repack it securely in its original packaging with all accessories, tags, and documents.
  • Send it back. Ship your return using the instructions in your return authorization email. You may use the carrier or shipping method recommended there.

Refund Process

  • Inspection: once your return reaches us we inspect the item against our return criteria.
  • Refund Timing: after approval your refund is processed. Please allow up to 7 business days for it to be initiated to your original payment method, depending on your bank or payment provider.

Exchanges

We accept exchanges. If you would like a different size, color, or product, email info@brisvale.com and we will set it up quickly.

Order Not Delivered

If your order has not arrived within the expected delivery window, email info@brisvale.com with your order number. We will investigate with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no extra cost.

Non-Returnable Items

For hygiene and safety reasons some items cannot be returned. These are clearly marked as non-returnable on their product pages.

Changes to This Policy

We may update this Return and Refund Policy at any time. Changes appear on this page with a revised Last Updated date, so it is worth checking back periodically. Continued use of our website after a change means you accept the updated policy.

Questions?

Visit our FAQ page or contact our customer service team and we will help.

Contact Information

Store Address: 10225 Camarena Ave, Montclair California 91763, United States

Store Email: info@brisvale.com

Store Phone: +19099147119

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (PST)

We do our best to reply to your e-mail within 1–2 business days.