Welcome to the Brisvale Frequently Asked Questions page. We are here to make sure your shopping experience goes smoothly. If you need anything we have not covered, please get in touch.
Question 1: What does Brisvale sell?
Brisvale offers a curated selection of lighting for the home: flush mount ceiling fixtures, cordless and plug in table lamps, and wall sconces for indoors and out. Every fixture runs on an integrated LED. You can browse the full range on our Our Products page.
Question 2: Where is Brisvale located?
Brisvale is a United States based online business, with shipping available throughout the United States. Our full contact details are listed at the bottom of this page.
Question 3: Do you have a physical store location?
No, Brisvale is online only. Staying online is what lets us keep pricing competitive and the selection wider than a showroom would allow.
Question 4: How long will it take to receive my order?
Handling time is 1–2 business days, transit time is 5–7 business days, and estimated total delivery is 6–9 business days. Full details are in our Shipping Policy.
Question 5: Do you offer free shipping?
Yes. Shipping is free on every order within the United States, with no minimum purchase. We do not ship internationally at this time. See our Shipping Policy for the details.
Question 6: How can I track my order?
Once your order ships you will receive an email with your tracking number. You can follow it any time on our Order Tracking Page.
Question 7: What is your return policy?
Simple and hassle free. You have 30 days from the day your order arrives to return an item in unused condition with its original packaging. Full terms are in our Return and Refund Policy.
Question 8: When will I receive my refund after returning a product?
Once your return arrives and passes inspection, your refund is initiated to the original payment method within 7 business days. Your bank or payment provider may take a little longer to post it. See our Return and Refund Policy.
Question 9: What if I receive a defective or incorrect item?
Damaged, defective, or incorrect items are free to return, and a replacement or refund is arranged at no cost to you. Just contact us within 30 days of receiving your order. See our Return and Refund Policy.
Question 10: How can I contact customer support?
Through our Contact Us page, or directly at info@brisvale.com. Our full contact details are below.
Contact Information
Store Address: 10225 Camarena Ave, Montclair California 91763, United States
Store Email: info@brisvale.com
Store Phone: +19099147119
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (PST)
We do our best to reply to your email within 1–2 business days.